Cantrell's Cloud Store.
We want customers to receive the products they ordered in the condition promised.
Made-to-order merchandise
Our physical products are produced specifically for each order. Returns or exchanges due solely to a change of mind, an incorrectly selected size, or an incorrectly selected color are generally not offered, except where required by applicable law or expressly stated on the product page.
Damaged, defective, or incorrect products
If an item arrives damaged, has a manufacturing defect, or is not the item ordered, email store@cantrell.cloud as soon as possible, preferably within 30 calendar days after delivery.
Include your order number, a description of the issue, and clear photographs when possible.
We will review the request and arrange an appropriate remedy, which may include replacement or refund.
Digital downloads
Digital purchases are delivered electronically. Because downloadable files cannot be physically returned, completed digital purchases are generally non-returnable, except where required by law or where an applicable remedy is due for a defective or incorrectly described product.
If your file cannot be accessed or does not work as described, contact us for assistance. We will attempt to resolve the problem and provide a refund or other appropriate remedy where necessary.
Order cancellation
Contact us promptly if you need to cancel an order. Cancellation of physical merchandise may no longer be possible after fulfillment or production begins.
Refund processing
Approved refunds are issued to the original payment method when supported by the payment provider. Financial institutions may require additional time to post the refund.
Nothing in this policy limits rights that cannot legally be excluded.